Camry 2012+ :: JBL Audio System - All Sound From Radio Will Intermittently Cut Out


May 27, 2016

I have a 2015 XSE w/ JBL sound system. 14k miles. ALL sound from the radio (even the beep when you press the touch screen) will intermittently cut out - usually after I hit a small bump in the road. Once the sound is off it stays off for several minutes, then it might turn back on again or might stay off for the entire ride.

The dealer replaced the radio communication box - didn't fix it. Now the dealer is ordering a new radio head unit and will replace that. I'm concerned because this will be my 3rd time going to the dealer for this repair and I'm not sure they've really root caused the problem. I would have thought that the dealer would be able to track down exactly what was failing (either a system or wiring problem) before starting to attempt repairs.

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Yesterday after work I was driving home and suddenly the audio cuts out, usually i thought it was my Galaxy Note 4 because it has issues with Bluetooth but that wasn't the case this time. No sources would play audio. The radio turns on and everything. It accepts Bluetooth connections and plays CD's but there is no audio coming out. I checked all the speakers and none of them are touching metal.

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I have a Galaxy S5 (Android 5.0) phone that I've paired with my 2014.5 Camry SE and it generally works fine for playing audio, making calls, etc. But I've found that if I turn the car off while Bluetooth is connected, and then come back to the car shortly after, my phone is basically locked/frozen for a couple of minutes. The bluetooth connection light shows up on the Camry touch screen and I can select and play other audio inputs, but my phone is completely unresponsive and for all intents and purposes looks like it's shut off. After 2-3 minutes the phone will reboot itself and after it starts back up I'll get the 'Phone disconnected' on the audio system touch screen. At that point I can unlock the phone, re-enable Bluetooth and it connects/works fine with the car.

I originally thought it was a problem with the phone, but after some hard/factory resets and OS updates, it still does the same thing. Additionally, I cannot recreate the issue with the phone when it is paired with our other car (Honda Pilot) if I replicate the same sequence of events, so I'm assuming it's something to do with the Camry's bluetooth/audio system.

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I did notice when this happens the "HD" radio indicator comes on in the display. After a time the HD indicator goes off, and when it comes on again I get the audio repeat again.

The problem started a while after my last Toyota system update to the sound system. Is it related to the update?

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I tried checking all the fuses that i saw said "Audio system" in both my engine bay and my driver instrument. Nothing was burnt out. even tried disconnecting the battery.

When i try to turn up or turn down the volume, no numbers show up. (showing which volume setting its at) its just blank.

Even tried the steering wheel volume control. I really don't know what else to check.

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