Gen 3 Prius (Audio/Electronics) :: Playback Won't Stop While Accepting Incoming Phone Call?


Nov 5, 2012

All of a sudden, when I answer a bluetooth phone call, the phone call screen comes up but

1) Whatever was playing on my stereo doesn't stop and
2) Neither I nor the person calling can hear each other and the phone call ends.

What to do? I tried unpairing and re-pairing my phone and that did not work.

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I recently bought a 2014 Prius v, and I love most things about it, but so far I absolutely despise the way the audio system interacts with my iPhone 4S.

-If I plug the phone into the USB to charge it, the phone speakers will get silenced, and all audio will get sent to the car speakers. This happens even if the car speakers are off, and in that case the phone just goes totally silent. This would not be such a big deal except...

-The car often decides that I am on a call, when I am not on a call, and I am depending on the phone for Google Maps turn by turn voice directions. The screen on the car shows me as being in a call and silences the phone's audio. Occasionally it will play a brief bit of audio that sounds like it was recorded from within the car. If I push the button to hang up on the call nothing happens, and I just have to find my way to my destination without any directions. Or if I have enough battery I can disconnect the USB cable and get there using voice directions played on the phone speaker.

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-If I answer a call while I have audio playing, the audio keeps playing, and there's no apparent way to turn it off using the car controls. The car's next song and previous song buttons quit working too, so I'm at the mercy of whatever was on the playlist.

-I have to turn the volume up incredibly high to hear people who call me. When I end the call, the car suddenly starts playing a song from my iTunes music at deafening volume, even if I was not playing music before the call started.

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I am not sure of the exact error message, but it informs my phone is in use (I frequently use the dumbed down Siri feature with that button, and also use the phone to connect to Slacker and iheart radio and its pod casts through the head unit).

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