Touareg :: Loud Bang Under The Right Passenger Side - Air Suspension Failure


Jul 30, 2013

My 2006 V6 has about 115k miles. I pulled up and parked the other day and with the car still running, heard a loud "bang" under the right passenger side, and then the compressor wouldn't stop, even with the keys out of the ignition...it was still running an hour later when the flatbed took her away to the dealer.

The car was rear-ended 4 years ago and the back hatch/glass, which operates from the air suspension system, hasn't been able to hold itself up in several years. So there probably really is a real problem with the air system.

Here are questions initial questions I have.

1. From what I've read, it is common that a leak elsewhere in the system caused the compressor to eventually fail. The dealer is telling me that the compressor "blew apart inside" and that it needs to be replaced. Is this reasonable given that the compressor was still audibly operating an hour later?

2. The dealer is telling me that they cannot troubleshoot the rest of the air suspension system without me buying the compressor first. Is this a reasonable approach and level of competence? The service went on to say "We don't see many of these." Should I be worry? I am also concerned that I've read stories about dealer service departments who didn't know/didn't offer up that components of the suspension system can be replaced without the whole, very expensive unit.

3. The SUV was in the dealer 3 days prior for a new drive shaft and some electrical repair in the headlight which included the fuses blowing several times. Could there be any connection or does this sound like coincidence? Any thing I should ask them to protect my interests.

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