Phaeton :: Level Fault - Workshop Message Displaying On Instrument Cluster


Nov 26, 2011

My 2004 Phaeton with a little over 100k miles on it has been giving me a problem with the air ride suspension. When starting the vehicle, a "Level Fault - Workshop" message is displayed on the instrument cluster, and the car has been slowly sinking as the air ride (I presume) slowly deflates. Around 10,000 miles ago, I had a problem with the suspension, but that time the car immediately and actively sank; this was solved by replacing the air ride computer (it is the B, not C-type). I've tried replacing the computer with another B-type computer, but to no avail. The local VW dealer and an independent import car garage have told me some things, and I would like to learn more about this problem and possible ways to try and solve it.

1. I have been told that no voltage is making it from the computer to the left front sensor. Dealer says its the computer, but could this possibly be the wiring harness or a bad connection? If so, how do I get into the wheel well in order to test this hypothesis? My best guess is it isn't the computer, as the car never actively sank (this happened when the original computer went bad).

2. I have also been told that the right rear sensor is bad. Is this a part I can replace with a modest amount of auto knowledge? I do my own oil, replace brake pads/rotors, etc. If so, any drawing/maintenance manual parts list available?

3. I have heard conflicting reports as to a freshly-ordered sensor being and not being compatible with the B-type computer. Dealer told me new sensors will only speak to a C-computer; independent garage told me new sensors will speak to my B computer. Who is correct?

From a few hours of internet browsing from the first instance and this second instance of failure, it seems this is a somewhat common issue with the 2004 Phaeton.

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I did have an intermittent brake light switch code, could that generate the level fault?.

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The Handbook doesn't refer to conditions for ride height adjustments.

I'm pretty confident my batteries are fine. I attributed the reluctance to the fact that the car was pointing uphill, though on reflection may that not be exactly a time when you do need to change ride height?

A few minutes later, driving on the level, the ride height adjusted perfectly well, and it has done so since whether moving or at rest.

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The rear seat footwell lights are on, and you can see a youtube video of the warning lights at: [URL] ...

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