Prius V :: Navigation Voice Guidance Does Not Mute Radio


May 28, 2015

Brought the Prius v in yesterday for the 3 yr service. Service advisor was very nice, did not try to sell anything more than an oil change basically. I was concerned the voice prompts do not mute the radio, meaning it is very hard to understand the voice guidance unless you turn down the radio volume. Service advisor first calls and says the Bluetooth is working normally. I clarify that the Navigation voice prompts are the issue. He says he'll call back in a little bit. Calls back and says it is normal. Is this normal? The bluetooth functionality mutes the radio. I don't remember it being like that in the past....

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Somehow this stopped working and there is no voice guidance!!! Now when I enter the a destination, it will not say anything. If you are driving in the right direction, no turn by turn voice guidance. If you miss the turn, then it will say "calculating the route". This is driving me nuts since 2-3 weeks. I must have pressed some button or deactivated it unknowingly.

I took it to the dealer and the service technician could not figure it out. They said that they have to call the Toyota Technical Service to find out ( looks like only they can call, not the owner).

They said they tried to reset it to the factory setting, but that didn't work. Not sure if they know what they are doing. I think these technicians are mechanics, but not familiar with the software and the electronic components and their operation.

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