Prius V :: Scratches On The Plastic Piece Surrounding Power Window Buttons


Aug 15, 2012

My wife came home today and asked me to take a look at something on her brand new 1 month old Prius V 5. I asked her was there something wrong with her car. Of course she told me no, everything is fine. She opens up the driver side front car door, (she has a Barcelona Red V with Bisque faux leather interior) and points out some small scratches on the plastic silver/gray plastic piece that surrounds the power window buttons. It looks like while she was driving she probably put her hand on that area with her wedding band and diamond most likely scratching the area. This is only a guess at what caused it. I can't believe something as placing your hand down would scratch it that easily. That area probably shouldn't be plastic or should of been protected a little better.

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I may have a problem with the lights behind the buttons surrounding the Multi Function Display on my 2013 Prius (ex. "SEEK", "TRACK", "AUDIO", "SETUP", "CAR", etc.). The other night I parked the car and turned the headlights off for about 5 minutes (I generally leave the lights on at all times when the car is running - day and night). I turned the lights back on and when I did I noticed that the lights behind the buttons surrounding the MFD were no longer functioning (so you really can't see the buttons in the dark now). My wife tells me that they've always been like that, but that just doesn't make any sense to me (I'm almost positive they were working before I turned the lights on and off). About 2 and 1/2 months ago I installed an is imple gateway so I could hook up a SiriusXM xv200, but I wouldn't think I would get a problem like this from doing that 2.5 months after the fact. A couple of questions:

1. Should these buttons light up (or is my wife correct that I'm crazy)?

2. Could the problem be the isimple gateway?

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Also, the touch-screen functioning and surrounding buttons do not work at any time. The nav screen remains illuminated, however the touch-screen buttons and surrounding buttons do not work. If i turn the car off and restart, same thing; all lights illuminate for about 3 seconds then stop.

During the day with no lights on, the clock will illuminate for ~3 seconds, then shut off just like above. None of the surrounding buttons (climate, map, infom audio, display, etc) work at all.

What would cause this unusual condition? I feel like if a fuse were blown, it wouldn't work, period. But, the lights illuminate for a few seconds before shutting off.

The emergency flasher button works and illuminates always, and the passenger airbag lights do, likewise. I pulled the nav unit from the car and checked all cables, and they all appear in place.

I can communicate with the car via the voice commands, but that's it.

what might be causing these strange symptoms?

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Also, the tailgate will not disengage. I can press the button in front and you can hear it click, but not catch. The key will not open it either.

The back window motors are out or in the process of going out.

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What this is called and what it's purpose is?

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